Terms and Conditions
Terms and Conditions
Last updated: 5 Nov 2026
These Terms & Conditions apply to purchases made from Stoked Trading, including purchases made through the Stoked Trading website, by WhatsApp, email or other electronic means accepted by us.
By placing an order with Stoked Trading, you agree to these Terms & Conditions.
1. About Stoked Trading
Stoked Trading is a sole proprietorship operated by Alan David Robb, trading under the name “Stoked Trading”.
Business address: 16 Flamingo Drive, Kommetjie, 7975
Telephone / WhatsApp: 079 255 4764
Email: admin@stoked.co.za
Website: stoked.co.za
Stoked Trading is not a registered company or close corporation. Where these Terms refer to “Stoked Trading”, “we”, “us” or “our”, this means Alan David Robb trading as Stoked Trading.
2. Products and product information
We aim to provide accurate descriptions, photographs, measurements, prices and other information about our products.
However, some of the products we sell are:
* locally produced;
* handmade or produced in small quantities;
* agricultural or natural products;
* subject to seasonal availability; or
* made using natural materials.
As a result, reasonable variations in colour, appearance, size, shape, texture, packaging or other characteristics may occur.
Where such variations are an inherent or reasonably expected characteristic of a product, they will not by themselves constitute a defect.
Where a product has particular characteristics, limitations or care requirements that a reasonable customer should know before purchasing, we will endeavour to provide that information on the relevant product page or otherwise before the order is accepted.
3. Availability
Products displayed on the website are subject to availability.
An item being displayed on the website does not necessarily guarantee that it remains available at the moment an order is placed, particularly where products are supplied by small local producers or are subject to limited or seasonal availability.
If an ordered product becomes unavailable, we will contact you as soon as reasonably possible and, where appropriate, offer you the choice of:
* waiting for the product to become available;
* substituting another product by agreement; or
* receiving a refund for the unavailable product.
If we cannot fulfil an order for which payment has already been received, we will refund the amount applicable to the unavailable goods.
4. Prices
Prices displayed on the website are the prices applicable at the time the order is placed, subject to obvious errors.
Any applicable delivery charge will be shown or communicated separately before the order is confirmed.
We reserve the right to correct genuine pricing or listing errors. If an obvious error has resulted in an incorrect price being displayed, we will contact you before processing the affected order.
We will not knowingly require you to pay more than the applicable displayed or agreed price for goods.
Where Stoked Trading is not registered for VAT, prices do not represent VAT-inclusive prices charged by a VAT vendor.
5. Placing an order
Orders may be placed through:
* the Stoked Trading website;
* WhatsApp;
* email; or
* another electronic ordering method that we expressly accept.
Website orders
When placing an order through the website, you will have an opportunity to review the products, quantities, prices, delivery charges and total amount before completing the purchase.
You are responsible for checking that your order and delivery information are correct before submitting it.
WhatsApp and other electronic orders
Where an order is placed by WhatsApp, email or another electronic communication method, we will confirm the products, quantities, prices and applicable delivery arrangements before the order is finalised.
A WhatsApp conversation or other electronic communication may constitute an order where the relevant details have been agreed between you and Stoked Trading.
For clarity, informal enquiries such as “Do you have this in stock?” do not constitute an order unless the order is subsequently confirmed.
6. Order acceptance
Submitting an order constitutes an offer to purchase the selected goods.
An order becomes accepted when Stoked Trading confirms the order, or otherwise indicates that the order has been accepted and will be fulfilled.
We may decline or cancel an order where, for example:
* the product is unavailable;
* there has been an obvious pricing or product-description error;
* we reasonably suspect fraudulent or unauthorised activity;
* we are unable to deliver to the specified address; or
* circumstances outside our reasonable control prevent fulfilment.
If payment has already been made for an order that we are unable to fulfil, the applicable amount will be refunded.
7. Payment
Payment must be made using one of the payment methods made available by Stoked Trading.
Depending on the order and delivery arrangement, these may include online payment, electronic funds transfer or another payment method agreed with us.
An order may not be dispatched or delivered until payment has been successfully received, unless we have expressly agreed otherwise.
Stoked Trading does not store complete payment-card details where payment is processed through an external payment provider. Payment information is handled by the relevant payment service provider in accordance with its own security and privacy practices.
8. Delivery
We primarily provide local delivery and may extend delivery to other areas where this is practical and has been agreed.
Available delivery areas, charges and estimated delivery times may vary according to:
* the delivery address;
* order size;
* product type;
* availability;
* weather or other practical conditions; and
* the delivery method used.
A delivery estimate is an estimate rather than a guarantee unless we have expressly agreed otherwise.
We will make reasonable efforts to deliver within the agreed or stated period.
If a delivery cannot be completed because the customer has provided an incorrect address, is unavailable to receive the order, or otherwise prevents delivery, additional delivery charges may apply where another delivery attempt is required.
Where a product requires particular delivery conditions because of its nature, we will communicate these before or at the time of ordering.
9. Local produce and perishable goods
Some products sold by Stoked Trading may be fresh, perishable, seasonal or otherwise time-sensitive.
For these products:
* availability may vary;
* appearance may naturally vary;
* delivery may be subject to specific timing or handling requirements; and
* certain statutory cooling-off or return rights may not apply where legislation provides an exception for goods that deteriorate or expire rapidly or for certain foodstuffs and everyday-consumption goods.
Where a product is unsuitable for return because of its nature, this will not affect any rights you may have if the product is defective, unsafe, incorrectly supplied or otherwise fails to comply with applicable consumer-protection requirements.
We will take reasonable care when selecting, packing and delivering perishable goods.
If a perishable product arrives in an unacceptable condition, please contact us as soon as reasonably possible, preferably with photographs, so that we can investigate and resolve the matter.
10. Locally made and handmade goods
Stoked Trading supports local producers, makers and suppliers.
Products made by independent producers or artisans may have characteristics associated with small-scale or handmade production.
Reasonable variations between individual items do not necessarily constitute defects where the variation is inherent to the product or its method of production.
However, locally made or handmade products remain subject to applicable consumer-protection requirements.
11. Returns, cancellations and refunds
Stoked Trading respects consumers’ rights under applicable South African consumer-protection legislation.
Nothing in these Terms & Conditions is intended to exclude, restrict or waive a consumer right that cannot lawfully be excluded.
11.1 Electronic transactions
Certain electronic transactions are subject to statutory cancellation or cooling-off rights under the Electronic Communications and Transactions Act 25 of 2002 (“ECTA”).
Where a statutory cooling-off right applies, it will be honoured in accordance with the applicable legislation.
ECTA provides for a seven-day cooling-off period for qualifying electronic transactions involving goods, subject to statutory exceptions. These exceptions include certain foodstuffs, beverages and everyday-consumption goods supplied to a consumer’s home, residence or workplace, as well as certain personalised, customised, non-returnable or rapidly deteriorating goods.
11.2 Defective or unsafe goods
The Consumer Protection Act 68 of 2008 (“CPA”) provides consumers with statutory rights relating to the quality, safety and suitability of goods.
Where goods qualify for the statutory implied warranty of quality, those rights will apply irrespective of any general return policy published by Stoked Trading.
Where goods fail to meet the applicable requirements of the CPA, the remedies provided by law will apply, which may include repair, replacement or refund depending on the circumstances and applicable legislation.
11.3 Incorrect or incomplete orders
If we supply an item that is materially different from the item ordered, or omit an item from an order, please contact us as soon as reasonably possible.
We will investigate the order and, where appropriate, arrange for the incorrect or missing item to be corrected, replaced or refunded.
11.4 Change-of-mind returns
Where a customer wishes to return a product simply because they have changed their mind, the availability of a return or refund depends on the circumstances and any applicable statutory right.
Nothing in this section limits a statutory right that applies to the transaction.
Certain goods may be excluded from a statutory cooling-off right because of their nature, including certain perishable goods, personalised goods, goods made to a customer’s specifications and goods which cannot reasonably be returned.
12. How to request a return or refund
Please contact us at:
Email: support@stoked.co.za
WhatsApp: 079 255 4764
Please provide:
* your name;
* order number, where available;
* the product concerned;
* the reason for contacting us; and
* photographs where they would help us understand the issue.
We may request reasonable information needed to assess the matter.
Where a return is required, we will provide reasonable instructions regarding the return or collection of the goods.
Nothing in this procedure limits any rights you may have under applicable law.
13. Used or second-hand goods
Where Stoked Trading offers used, second-hand or pre-owned goods, the condition of the item will be described as accurately as reasonably possible.
Known material defects, significant wear or other relevant condition issues will be disclosed where appropriate.
A customer purchasing a used item accepts reasonable signs of previous use that are consistent with the item’s described condition.
However, a used item is not automatically excluded from applicable consumer-protection rights merely because it is used.
Where a particular item is sold in a specifically disclosed condition and the customer expressly agrees to accept it in that condition, that fact may be relevant to the assessment of any subsequent complaint.
14. Product safety and instructions
Customers should use products in accordance with any instructions, warnings, care information or limitations supplied with the product.
Where a product requires particular care or has a reasonably foreseeable safety consideration, we will endeavour to provide relevant information.
Nothing in these Terms limits liability or consumer rights that cannot lawfully be limited or excluded.
15. Gift cards, promotions and special offers
Where Stoked Trading offers gift cards, promotional pricing, discounts or other special offers, additional terms may apply to the specific promotion.
Any such additional terms will be communicated with the relevant offer.
A promotional offer may be subject to availability and may not necessarily be combined with another offer unless expressly stated.
16. Website content and availability
We endeavour to keep the website accurate, secure and available.
However, we cannot guarantee that the website will always be available, uninterrupted or completely free of errors.
We may update, modify, suspend or discontinue portions of the website where reasonably necessary.
We are not responsible for temporary unavailability caused by circumstances outside our reasonable control, including failures of hosting providers, telecommunications networks, payment providers or other third-party services.
17. Intellectual property
Unless otherwise stated, content published on the Stoked Trading website, including text, photographs, graphics, logos, branding and other original material, belongs to Stoked Trading or is used with permission.
You may access and use the website for personal and legitimate shopping purposes.
You may not reproduce, republish, commercially exploit or systematically copy Stoked Trading’s original content without permission, except where permitted by law.
18. Links to third-party websites
The Stoked Trading website may contain links to websites operated by third parties.
These links may be provided for convenience or additional information.
Stoked Trading is not responsible for the content, availability, security or privacy practices of third-party websites.
Your use of a third-party website is subject to that website’s own terms and policies.
19. Personal information and privacy
Stoked Trading collects and processes personal information required to operate the website, process orders, communicate with customers, arrange delivery, provide customer support and otherwise operate the business.
This may include information supplied through the website, email, WhatsApp and other communication channels.
Personal information is processed in accordance with applicable South African data-protection legislation.
Please read our separate **Privacy Policy** for information about:
* what personal information we collect;
* why we collect it;
* how we use and protect it;
* service providers and third parties who may process information on our behalf;
* marketing communications;
* cookies and website analytics; and
* your rights regarding your personal information.
**Privacy Policy:** [LINK TO PRIVACY POLICY]
20. Complaints
If you have a complaint about an order, product or service, please contact us first so that we have an opportunity to investigate and resolve the matter.
Email: support@stoked.co.za
WhatsApp: 079 255 4764
We will endeavour to deal with complaints fairly and within a reasonable period.
Nothing in this section prevents a consumer from exercising any right to approach a relevant statutory body or other lawful dispute-resolution mechanism.
21. Limitation of liability
Nothing in these Terms & Conditions is intended to exclude or limit liability or a consumer right where such exclusion or limitation would be prohibited by South African law.
Subject to the above, Stoked Trading will not be responsible for losses arising from circumstances outside our reasonable control, including delays or failures caused by third-party service providers, telecommunications failures, extreme weather, natural disasters, civil disruption or other events that could not reasonably have been prevented.
We will take reasonable care in fulfilling orders and handling customer information.
22. Events outside our reasonable control
Stoked Trading will not be considered to have breached these Terms where it is unable to perform an obligation because of circumstances beyond its reasonable control.
Such circumstances may include, among other things:
* severe weather;
* natural disasters;
* fire;
* power or telecommunications failures;
* interruption of transport services;
* supplier failures;
* strikes or civil disruption;
* government restrictions; or
* other events that could not reasonably have been prevented or overcome.
Where such an event affects an order, we will communicate with the customer and take reasonable steps to minimise the impact.
23. Changes to these Terms
We may update these Terms & Conditions from time to time.
The version published on this website will apply to orders placed after the date on which the updated Terms become effective.
The Terms applicable to an order will not be changed retrospectively in a way that removes a consumer right that has already accrued.
24. Applicable law
These Terms & Conditions are governed by the laws of the Republic of South Africa.
Nothing in these Terms prevents a consumer from exercising rights available under applicable South African consumer-protection legislation.
25. Severability
If any provision of these Terms & Conditions is found to be unlawful, invalid or unenforceable, that provision will be treated as severable to the extent necessary, and the remaining provisions will continue to apply.
26. Entire agreement
These Terms & Conditions, together with the applicable product information, order confirmation, delivery information and Privacy Policy, constitute the terms governing the relevant transaction, subject always to any mandatory rights or obligations imposed by applicable law.
27. Contact details
Stoked Trading
A sole proprietorship operated by Alan David Robb
Physical address: 16 Flamingo Drive, Kommetjie, 7975
Email: admin@stoked.co.za
Telephone / WhatsApp: 079 255 4764
Website: stoked.co.za
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