FAQ

SHOPPING FAQ

Which areas do you serve?

We deliver to the South Peninsula → Kommetjie to Fish Hoek southwards.

When will my order be delivered?

Order 24/7 → receive delivery ASAP, next day or at a scheduled time.
We deliver 7 days a week → 8am to 8pm.
At checkout… pick your date and time slot for ASAP, next day or a scheduled delivery.
ASAP deliveries arrive typically within 2 hours of order confirmation.

How much does delivery cost?

Shop as a guest (no account needed) for delivery to all areas of the South Peninsula. A delivery fee of R25 per order applies to orders under R500 or get free delivery for all South Peninsula orders over R500. No minimum order required.

Can I purchase your online products if I'm not on the South Peninsula?

Coming soon for all art, photo prints and crafts.

How will I pay for my order?

You will be directed to PayFast at checkout to make your payment, and brought back to Stoked Trading when the transaction is completed. We never deal with your debit or credit card information, and will not ask you for it.

We accept cash on delivery (COD) only from established customers who we know.

Can I change or cancel my order?

Yes. You can call our customer service number to make any changes to or cancel an order.

ASAP orders – make any changes or cancel within 15 minutes of placing your order.
Next Day orders – up to 1 hour after ordering.
Scheduled orders – within 2 days of delivery.

How can I return an item?

If you need to return an item which is damaged or is unacceptable through no fault of yours, we will replace the item or refund you. All items must be checked for damage before signing for a delivery, to avoid this situation as far as possible. By signing, you confirm the delivery is received in good condition.