SHOPPING INFO

Are there delivery charges for orders from Stoked?

Free delivery in the Western Cape for orders over R1000. Courier delivery fees apply to all other orders. Couriers are The Courier Guy and Aramex (for art and photo prints). Contact us to find out more.

How long will delivery take?

Delivery for items in stock depends on what type of products you have ordered.  Generally for most orders including prints and artwork, it takes 2-5 days for delivery depending on your location. Scheduled delivery is also an option on the cart and checkout pages.

Do I receive an invoice for my order?

Yes. You will get an email from us to confirm your order, with the invoice included.

How do I earn coupons with discounts for Stoked purchases?

Info coming soon.

PAYMENT INFO

When will my order be confirmed?

As soon as your payment has cleared, your order is ready for pickup, local delivery or courier. Please use Instant EFT via Payfast to clear your payment almost immediately. More payment methods available via the Payfast portal.

Is my wishlist saved when I leave the site?

Yes, however if you sign up for a free basic account you can access your purchase history and more, including being subscribed to our bi-monthly newsletter where we will link any freebies and coupons for purchase discounts.

What should I do if I receive a damaged product or the wrong order?

All orders have a photo taken and the condition of items is verified prior to delivery. Once you’ve removed your order’s packaging and discovered the problem, please also take a photo and describe the condition clearly and send to sales@stoked.co.za . Once we have assessed the situation we will do our best to keep you smiling.

Can I change or cancel my order?

Yes, you can change or cancel any order within an hour of ordering.

How do I track my order?

You will receive a purchase confirmation email with a tracking link to track the status of your order.